I promised some dear readers that I would have print copies of PRINCE CHARMING UNDERCOVER ready to give and send by Dec.1. And, low and behold a green Grinch box arrived from Amazon on my doorstep on 12/1.
Hurray.
Wait. Not so fast. What happened to my beautiful cover? My hero and heroine look as though they’ve been hanging out in the Vegas desert for much too long. I immediately pulled out my over-price Proof Copy, which I’d used as the basis for my order. Side-by-side, there’s a bit of a difference, eh?
I spent an hour trying contact Amazon’s KDP division to express my dismay about this difference, but every time I tried to add this image, it would kick me out. I quit after the fourth try. (A part of me wonders if they make the complaint process ridiculously challenging just so people will give up. Sigh.)
I am still going to give away these books as prizes this month at various blogs. I will pray that this was a one-off and not the norm. Maybe I can blame it on the Grinch.
Any customer service foibles you’d care to share to make me feel better?
Deb
PS: Remembering Pearl Harbor today — and my grandniece’s birthday! Happy day, Leah!
3 thoughts on “Finally Friday: seeing red…or pink!”
Yes, they do seem to need some aloe for the sun exposure. 🙂 Hope you can get it worked out.
Pearl Harbor is a very solemn place. We visited there on our honeymoon in 92.
Delaware Day–first state to ratify the Constitution. I grew up there.
I have so many customer service stories. I am relentless–there’s probably a file on me somewhere. I’ve contacted CEOs more than once. It’s not to be mean or rude–I am polite, but firm–it’s because of the treatment. I also get results.
You are my consumer hero, Denise. I have also gone to the top to get results and, boy, does that work if you reach the right person. But it’s also time-consuming and I just didn’t have the umph this time. I’ve also heard from other authors that since this is Print On Demand, this cover issue could have been a one-off. I HOPE it looks okay to the next person who orders a copy. In truth, they might have more luck getting it fixed since Amazon does try to resolve issues for its customers (less so its authors).
Delaware Day–I had no idea!!!
We’ve visited two islands but never that one. It’s on my bucket list.
Deb
I hope someone finally wises up and fixes the cover. Those two have definitely been out in the sun too long. DOn’t get me started on customer service representatives.
Yes, they do seem to need some aloe for the sun exposure. 🙂 Hope you can get it worked out.
Pearl Harbor is a very solemn place. We visited there on our honeymoon in 92.
Delaware Day–first state to ratify the Constitution. I grew up there.
I have so many customer service stories. I am relentless–there’s probably a file on me somewhere. I’ve contacted CEOs more than once. It’s not to be mean or rude–I am polite, but firm–it’s because of the treatment. I also get results.
You are my consumer hero, Denise. I have also gone to the top to get results and, boy, does that work if you reach the right person. But it’s also time-consuming and I just didn’t have the umph this time. I’ve also heard from other authors that since this is Print On Demand, this cover issue could have been a one-off. I HOPE it looks okay to the next person who orders a copy. In truth, they might have more luck getting it fixed since Amazon does try to resolve issues for its customers (less so its authors).
Delaware Day–I had no idea!!!
We’ve visited two islands but never that one. It’s on my bucket list.
Deb
I hope someone finally wises up and fixes the cover. Those two have definitely been out in the sun too long. DOn’t get me started on customer service representatives.